1. ACCESS TO YOUR INFORMATION

You can access and update the following information anytime through your account dashboard:

• Order history

• Personal details (name, email, password, preferences)

• Payment method settings

• Email notification preferences

You may also unsubscribe from marketing emails via the link included in each message.

Cookies may be used to enhance your shopping experience. You may disable cookies in your browser settings, but some features may no longer function properly.

We may retain previous versions of your information where legally required.

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2. DELIVERY TIME, TERMS & FEES

• Delivery Fee: 10 QAR (anywhere within Qatar)

• Store Pickup: Free of charge

Delivery Time

• Orders placed before 7:00 PM → Delivery will be within 48 hours

• Orders placed after 7:00–8:00 PM → Delivery will be within two days

• Friday orders → Delivered on sunday

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3. PAYMENT TERMS

Accepted Payment Methods

• Cash on Delivery

• Debit & Credit Cards

Processing Fees

• No additional fees apply.

Refunds / Chargebacks

• No monetary refunds.

• If unsatisfied, you may request a coupon equal to your purchase amount.

• Chargebacks are not supported and will be contested based on this policy.

Contact for refunds/coupons: 30721692 (9:00 AM–9:00 PM)

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4. ORDER CANCELLATION POLICY

You may cancel any order anytime with no fees.

• How to cancel: Cal 30721692

• Cash on Delivery: No refund required

• Credit Card Purchases: Coupon issued (no monetary refund)

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5. DAMAGES & DEFECTS

If you receive a damaged or defective product:

1. Contact us immediately at 30721692

2. After verifying the issue, you may receive:

   • A replacement

   • Or a coupon (according to the refund policy)

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6. WARRANTY POLICY

No product warranties are offered.
Replacements/coupons apply only for defective or damaged items upon delivery.

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7. INFORMATION WE COLLECT

We may collect:

• Account registration details

• Information submitted via forms, reviews, or promotions

• Order and transaction details

• Communication history

• Device and browsing information (IP address, cookies, browser type)

• Delivery address updates from third-party partners

• Any additional information needed to improve your shopping experience

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8. HOW WE USE YOUR INFORMATION

We use your information to:

• Provide products, services, support, and personalized content

• Improve user experience and platform performance

• Process orders and payments

• Send updates, promotions, and service notifications

• Administer offers, loyalty programs, or competitions

• Comply with legal requirements

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9. INFORMATION SHARING

Your information may be shared with:

Service Providers

Logistics partners, payment processors, marketing services, and other third-party providers who assist in operating our Platform. These partners are contractually obligated to protect your data.

Marketing Partners

To deliver relevant advertising and promotions.

Business Transfers

If New Shoppee is sold or merged, customer data may be included as a transferred asset.

Legal Compliance

We may disclose information if required to comply with the law or protect our users.

External websites linked on our Platform have their own privacy policies.

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10. STORAGE & SECURITY

Your information may be transferred and stored outside Qatar.
We apply industry-standard security measures, including:

• Encryption

• Firewalls

• Access controls

You are responsible for protecting your account login credentials.

No online platform can guarantee complete security. Use the Platform at your own risk.

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11. POLICY UPDATES

We may update this Privacy Policy periodically.
All changes take effect once posted on the Platform.

Continued use of our services means you accept the updated policy.

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12. CONTACT US

For questions or concerns, contact:

📧 info@newshoppee.com