Order Cancellation, Return & Refund Policy

Order Cancellation

Customers may cancel their order before it has been shipped.

To request a cancellation, please contact New Shoppee Trading Qatar Customer Service:

• 📞 +974 30721692

• 📧 webstore www.newshoppee.com

When requesting a cancellation, customers must provide:

• Order number

• Reason for cancellation

Once the cancellation request is processed, a confirmation email will be sent.

If the order has already been shipped, cancellation may not be possible. In such cases, customers may request a return or refund, subject to the policy below. Our customer service team will assist accordingly.

Promotional Items
Only regular-priced items are eligible for refunds. Items purchased under promotions (including but not limited to Buy 1 Get 1, Buy 2 Get 1, or minimum spend offers) are non-refundable.

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Returns

Items may be returned or exchanged within 14 days of receipt only in case of product defects. Unfortunately, if 14 days have passed since delivery, we cannot offer a refund or exchange.

To be eligible for a return:

• The item must be unused

• The item must be in the original condition and packaging

• Used, damaged, or altered items are not eligible

To initiate a return, please:

• Call +974  30721692 or

• Submit a return request via our return request form

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Non-Returnable Items

The following items are not eligible for return or refund:

• Gift cards

• Hygiene products

• Products without proof of purchase or receipt

• Items damaged due to reasons not caused b New shopee Trading

• Items missing original parts or packaging

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Refunds (If Applicable)

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method

• Processing time: 14–21 working days from the date of cancellation
  (Working days exclude Fridays and public holidays)

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Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again

2. Contact your credit card company (processing time may vary)

3. Contact your bank

If the issue persists, please contact us at info@newshoppee.com

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Exchanges

We only replace items if they are defective or damaged.
To request an exchange for the same item, please email info@newshoppee.com

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Shipping & Return Charges

• Customers are responsible for return shipping fees (QAR 10)

• Shipping fees are waived for:

  • Damaged or defective products

  • Incorrect items delivered by New ShoppeeTrading Qatar

Returned items may also be sent directly to:
New Shoppee Trading
Building 110
Street 176
Doha, Qatar

If a refund is issued, the return shipping cost will be deducted from the refund amount.

Delivery times for exchanged items may vary depending on location.