Privacy Policy — NewShoppee

Last updated: 14 November 2025

Introduction
NewShoppee (the “Platform”, “we”, “us”, “our”) is an e-commerce service operated Newshoppee Traiding  (doing business as NewShoppee). This Privacy Policy explains how we collect, use, disclose, store and protect your personal data when you visit or use our website, mobile applications and related services (collectively, the “Services”). By using the Services you accept the practices described in this policy.

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1. Information We Collect

We may collect the following categories of information:

a. Information you provide directly

• Account registration details (name, email, password, phone)

• Shipping and billing addresses, payment method details (tokenized when possible)

• Communications you send us (support requests, reviews, returns, contest entries)

• Marketing preferences and consent choices

b. Transaction & service data

• Order history, products purchased, returns, coupons used, delivery preferences

c. Device & usage data

• IP address, device type, browser, operating system, pages visited, referrer, timestamps

d. Cookies & tracking technologies

• Cookies, pixels and similar technologies used for analytics, functionality and advertising

e. Third-party sources

• Information we receive from payment processors, logistics partners, social logins or other third parties (with your consent where required)

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2. How We Use Your Information

We use your information to:

• Process and fulfill orders, handle payments and arrange deliveries

• Provide customer service, handle returns, complaints and disputes

• Personalize your shopping experience and present relevant content/offers

• Send order and service communications (e.g., confirmations, shipping updates)

• Operate and improve the Platform (analytics, testing, fraud prevention)

• Administer promotions, contests and loyalty programs

• Comply with legal obligations and protect rights, property, safety

We will only use your personal data for purposes compatible with the original purpose of collection unless we obtain further consent.

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3. Legal Bases for Processing (where applicable)

Depending on the jurisdiction, we rely on one or more of the following:

• Contract performance (processing orders, fulfilling services)

• Consent (marketing communications, certain cookies)

• Legitimate interests (fraud prevention, platform improvement)

• Legal obligations (taxes, regulatory requirements)

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4. Sharing & Disclosure

We share your data only as necessary and with trusted parties, including:

• Service providers: payment processors, delivery/logistics partners, hosting and analytics providers — they process data on our behalf.

• Marketing partners & advertisers: to deliver targeted advertising (where you have not opted out).

• Affiliates & business transfers: in the event of a merger, acquisition or asset sale.

• Legal & safety: to comply with legal process, prevent fraud, or protect rights and safety.

All third parties are required to protect your information and use it only for permitted purposes.

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5. Cookies & Tracking

We use cookies and similar technologies for:

• Essential site functionality (required to use the Platform)

• Performance & analytics (improving site speed and layout)

• Personalization & advertising (showing relevant offers)

You can manage or disable cookies through your browser settings or device preferences, but disabling cookies may limit functionality.

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6. International Transfers & Storage

Your data may be stored and processed in countries outside Qatar. We take appropriate safeguards (contracts, security measures) to ensure adequate protection when data is transferred internationally.

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7. Data Retention

We retain personal information only as long as necessary to:

• Fulfill the purposes described here (order processing, support, accounting)

• Comply with legal, tax and regulatory requirements

• Defend legal claims

When no longer required, data will be securely deleted or anonymized.

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8. Security

We use industry-standard technical, administrative and physical safeguards (encryption, firewalls, access controls) to protect your information. However, no internet service is completely secure; transmission and storage are at your own risk.

You are responsible for keeping your account credentials confidential.

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9. Your Rights (where applicable)

Depending on applicable law, you may have rights to:

• Access and receive a copy of your personal data

• Rectify inaccurate or incomplete data

• Request erasure (right to be forgotten) subject to legal constraints

• Restrict or object to processing (including direct marketing)

• Port your data to another provider

To exercise these rights, contact us using the details below. We may need to verify your identity and will respond in accordance with applicable law.

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10. Data Breaches

If a data breach affecting your personal data occurs and notification is required by law, we will notify affected users and regulators without undue delay and provide information about measures taken.

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11. Children

Our Services are not directed to children under 16. We do not knowingly collect personal data from children without parental consent. If you believe we collected information from a child, contact us so we can delete it.

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12. Marketing & Opt-out

We may contact you with offers, newsletters and promotions where you have consented. You can opt out at any time by:

• Clicking “unsubscribe” in marketing emails; or

• Updating preferences in your account; or

• Contacting us directly.

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13. Third-Party Links & Services

Our Platform may link to third-party sites and use third-party services. These parties have their own privacy policies. We are not responsible for their practices — review their policies before providing personal data.

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14. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The “Last updated” date at the top reflects when changes were posted. Continued use of the Services after an update indicates acceptance of the revised policy.

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15. Contact & Data Protection Officer

For privacy inquiries, access requests or to exercise your rights contact:

Email: info@newshoppee.com